Mark Young, who identified himself as district chief and legislative liaison for the fire department, told District 33 residents that 911’s CAD system routes calls by address to Davidson County dispatch, meaning Nolensville units cannot routinely be sent to a Davidson County address even if they are physically closer. "When you call for the emergency, the CAD will pick up on the address, and that address would be inside of Davidson County, and we would have to respond to that," he said.

Young explained mutual aid agreements allow surrounding departments to assist on larger incidents, but they do not replace the default CAD routing for medical emergencies. He said nearby departments "could be there very quickly to assist us" in some cases, but stressed that routine response requires the new local station built in Carruthers or Pettus Road area to improve response times.

A resident relayed a claim that Nolensville personnel had told her a councilmember’s letter could make Nolensville respond to a Davidson County address. Young said he had not heard of that practice and described the necessary communication as complex: Metro’s 911 center would need to call another jurisdiction’s 911 to transfer an incident. He said he would follow up with the Nolensville chief and return an answer for the council liaison.

Young asked residents to contact their councilmember to support building the new station and said the department will follow up on specific reported cases where callers identified cross-jurisdiction confusion.