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Residents and council press city on high water and sewer bills; staff cites state-mandated rate study
Summary
Multiple residents and council members raised complaints about large and misread water and sewer bills; staff said handheld reader software issues have been addressed, bills have been adjusted where appropriate, and that a state-mandated rate study required rate increases.
During the Jan. 13 meeting, several council members and residents pressed city staff about unexpectedly high water and sewer bills, numerous rereads, billing inaccuracies and customer-service problems.
Councilmembers reported dozens of complaints from constituents about bills they said had jumped sharply; one council member described many affected residents as fixed-income seniors. Staff…
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