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Troutdale advisory committee agrees to formalize process for handling resident complaints
Summary
Members of the Troutdale Citizen Advisory Committee voted to develop a checklist and follow‑up process to handle resident complaints and improve coordination with staff and City Council, while encouraging direct resident engagement when possible.
The Troutdale Citizen Advisory Committee voted to develop a formal intake and follow‑up checklist to handle resident complaints after members said recent public comments revealed gaps in communication and lost follow‑up opportunities. Chair Kester led the discussion, and members agreed to draft a process the committee will consider at its February meeting.
Committee members said the immediate goal is to ensure residents who bring concerns — for example, about road maintenance coordination between the county and the city — are given clear next…
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