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Board committee to seek public feedback on 'duty to consult' and software/workflow barriers
Summary
Committee members supported holding public listening sessions to gather patient and provider perspectives on Title 16 CCR §1707.2 (duty to consult), including software issues that force repeated consults, unclear enforcement practices, and access barriers for mail-order and non-English speakers.
The Enforcement & Compounding Committee agreed on Jan. 7 to pursue public listening sessions to gather data on the board’s duty-to-consult regulation (Title 16, CCR §1707.2), aiming to understand barriers to meaningful pharmacist-patient consultation.
Chair Maria Serpa said the sessions would seek public feedback on how to improve patient understanding, reduce medication errors and identify barriers to pharmacist-provided consultation. "The purpose of the listening session is to gather feedback from the public in an open forum to assure that the diverse perspectives on consultation are considered," Serpa said.
Licensee member Nicole Thiebaud told the committee that pharmacy…
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