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Council discusses public information specialist job description; staff says budget can support full-time hire
Summary
Councilors reviewed a proposed public information specialist job description, discussed using new customer-service software for resident requests, and debated making the role full-time; staff said the budget can support a full-time position but the part-time option was proposed to start the program.
Milford City Council members reviewed a proposed job description for a public information specialist and raised questions about whether the role should be part-time or full-time.
Speaker 2, who presented the item, said the role had previously been proposed as a chief information officer but was revised after successes by the current marketing team. The presenter described planned duties: staffing a customer service station; handling permit requests, water-bill questions and resident inquiries; and supporting customer-service initiatives. Speaker 2 described new software referred to in the meeting as “click fix,” saying, for example, “If there's, a pothole in town, the resident can take a picture of it. It takes the coordinates. It sends it in into, staff.”
Speaker 3 urged the council to consider a full-time position, saying, “I would like you to consider this being a full time position,” and arguing a full-time staffer would be available every day and for community events. Speaker 2 said internal evaluation shows “there is room in the budget to make it full time” but explained the part-time suggestion was intended as a way to establish the initiative first. On benefits limits, Speaker 2 clarified, “Per our insurance, we cannot exceed 29 hours per week As a part time.”
Council members expressed practical concerns about the job title affecting the candidate pool and whether part-time hours would be sufficient to staff events such as the farmers market. The transcript ends with the discussion paused; Speaker 2 indicated they would seek the council’s blessing to convert the position to full-time if appropriate and confirmed the budget could accommodate a full-time hire according to internal review.
