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State auditor praises DPS consumer-assistance work but flags unfinished 2016 CPG monitoring requirement
Summary
Deputy State Auditor Tim Ash told the House Energy and Digital Infrastructure Committee that auditors found the Department of Public Service generally responsive on utility consumer complaints but identified data problems and an uncompleted 2016 obligation to recommend monitoring of Certificate of Public Good (CPG) impacts, including wind-noise complaints.
Deputy State Auditor Tim Ash told the House Energy and Digital Infrastructure Committee that the auditor's office recently released a series of audits assessing how state agencies respond when Vermonters report problems. Ash said the Department of Public Service's consumer-assistance program performed well overall but that auditors found opportunities for clearer data and follow-up.
"State auditor says public service department does a good job handling utility consumer complaints," Ash said, noting the department received roughly 3,000 complaint calls across the 2022'2024 audit sample. He added auditors found the department "generally responsive and quick" to reply to consumer…
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