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Noble County communications center reports 52,251 calls in 2025, plans staffing, redundancy and technology upgrades
Summary
The county communications director reported 52,251 total 2025 calls, detailed staffing (15 positions, 11 full‑time dispatchers, one in training), plans to activate two additional console positions and pursue a COOP backup with DeKalb County, and flagged an upcoming retirement.
At the Jan. 12 meeting the Noble County communications center director delivered a year‑end report showing 52,251 total calls to the center in 2025 and outlined staffing, technology and redundancy plans for 2026.
"Total call volume of 52,251 for the year 2025," the director reported. The breakdown included 61,524 law‑enforcement calls and 3,445 fire calls; the presenter also said administrative inbound calls numbered 25,499 and outbound calls by staff totaled 17,081.
Staffing totals were provided: 15 total positions with 11 full‑time dispatchers, one full‑time dispatcher in training, and one part‑time dispatcher (who recently resigned). The director said training to become a certified dispatcher takes "over 600 hours" and noted an upcoming retirement: Mark Hunter, a 35‑year county employee, will retire at month’s end.
Planned 2026 improvements include bringing console positions 5 and 6 online (the hardware is ordered) to provide capacity for large events, fully integrate text‑to‑9‑1‑1, and develop a continuity-of-operations (COOP) plan with DeKalb County so the centers can back each other up in an evacuation or system outage.
In question-and-answer, commissioners asked whether schools' resource‑officer calls were listed separately; the director explained that some school calls appear under city or town CAD feeds rather than as separate school entities and that officers in vehicles can see county CAD calls on mobile data terminals.
What happens next: the communications center will proceed with equipment installations, post testing dates for applicants, and continue negotiations on a backup COOP arrangement with DeKalb County.
