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Residents press county on 911 routing; NextGen 911 and sheriff dispatch options highlighted
Summary
Residents described calls routed to city police when they requested the sheriff; county PSAP said NextGen 911 (GIS‑based) will improve routing, and the sheriff's office gave a direct non‑emergency dispatch line while urging 911 for emergencies.
An attendee at a Douglas County panel said repeated 911 calls about truck parking and road damage on Riverside Parkway were routed to the city of Douglasville rather than the sheriff's office, leaving her frustrated that the county response she wanted did not arrive.
Amanda Strickland, deputy director of the county's 901 PSAP, said the county is implementing NextGen 911, a GIS‑based system that will route calls to the…
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