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Alpharetta approves five‑year AT&T NextGen 9‑1‑1 contract; pilot status brings future cost increases
Summary
Council approved a contract with AT&T to move Alpharetta’s 9‑1‑1 call handling to a cloud‑based NextGen platform. The city will have no maintenance increase for 24 months, then an estimated $62,000 annual cost beginning in month 25 as a pilot agency; implementation estimated at about nine months plus a 45-day soak period.
The Alpharetta City Council approved a contract with AT&T on Jan. 12 to transition the city’s 9‑1‑1 call‑handling system to a cloud‑based NextGen 9‑1‑1 platform.
9‑1‑1 Director Lexi Ramick outlined the proposal’s goals: improved resiliency and redundancy, geographically diverse failover, call transcription and text handling, and integrated instant foreign‑language translation. Ramick said, "By transitioning to a cloud based platform, this upgrade…
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