Lindsey Beasley, who identified herself as co‑owner of Panhandle Patio, told the town hall that recent infrastructure work near her business lacked adequate advance notice and that contractor activity repeatedly blocked her driveway. "I have called city hall a couple times ... Let me have the project manager reach out to you. Never happened," Beasley said, describing missed callbacks and last‑minute notices that left her unable to prepare for disruptions.

City staff and commissioners acknowledged failures in communication and said they will explore improvements. One official said door‑to‑door written notices and consistent email updates worked well in other neighborhoods and should be applied to commercial projects; another suggested including contractor communication requirements in contracts (service‑level expectations, kickoff meetings and door hangers). Staff noted commercial projects are more complex than residential ones and said project managers should proactively contact businesses likely to be affected.

Commissioners asked public works to identify what worked in prior successful outreach and to incorporate those practices into upcoming contracts and project management. The city agreed to follow up with the contractor project manager to provide the affected business a proposed timeline and to consider contract language that binds prime contractors to require similar outreach from subcontractors.