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Seminole County defends Scout microtransit rollout as ridership rises and staff address early glitches
Summary
County staff told commissioners Jan. 13 that Scout, the new Freebee-operated microtransit service, is gaining riders—about 20,000 monthly—and reaching residents in transit deserts, while staff work to fix app cancellations, adjust capacity and refine SunRail connections.
Seminole County officials on Jan. 13 gave a status update on Scout, the county’s microtransit service launched in October, saying the program has quickly attracted riders and reached people who previously lacked a transit option.
Assistant County Manager Christian Swinson told the Board of County Commissioners that the county contracted with Freebee in June and began a full-service launch Oct. 15. “The last day of their service was Saturday. Sunday was the first day of the discontinuation,” he said, referring to phased deletions of several LYNX fixed routes. Swinson said staff and LYNX collaborated on which Link routes to discontinue—including Link 34, Link 45 (Lake Mary), Link 46 (State Route 46 in Sanford), Link 103 and Link 434—and that NeighborLink zones in Sanford and Oviedo were also removed.
The update emphasized outreach and monitoring. Swinson listed 35 tabling events, three targeted customer emails, 30 presentations, bilingual…
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