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Englewood utilities survey shows uptick in tap‑water satisfaction; response count fell from 2023

City of Englewood Water and Sewer Board · January 14, 2026

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Summary

The utilities department presented its 2025 customer survey showing improved measures for taste, odor and discoloration and a modest increase in the share of respondents who drink Englewood water; total responses were 635, down about 32% from 2023.

Deputy Director Stone presented results of the utilities’ 2025 customer survey to the Water and Sewer Board on Jan. 13. The survey, fielded Aug.–Oct. 2025 with 635 responses, showed higher satisfaction on several tap‑water measures compared with the 2023 survey.

Key findings presented: 69% of respondents reported they drink Englewood water (up from 65% in 2023). The share rating tap water from average to excellent rose to 41% in 2025 (from 32% in 2023). Responses indicating improvements in taste increased to 37% in 2025 (from 23% in 2023), and reports of discoloration improved slightly. Deputy Director Stone cautioned the department received fewer responses than in 2023 (a decline of about 32%), which staff attributed in part to lower engagement rather than to worsened service.

Staff also summarized typical customer charges and components for 2026: a capital improvement fee of $17/month for a typical 3/4‑inch meter, an administration fee of $3.68, a $5/month drinking water loan fee (added last year for lead service line replacement), and a usage rate of $4.26 per 1,000 gallons. Using those components, staff calculated a typical household using 6,000 gallons per month would pay about $51.24 (less than one cent per gallon).

Board members thanked staff for the survey work and said the results supported the investments the city has made in water quality and infrastructure. Staff said they will continue outreach to try to increase response rates and make raw comment data available to the board on request.