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Innovation Office outlines AI pilots — enterprise chatbot and Frontdesk trial to improve 24/7 constituent service
Summary
The Innovation Office updated the committee on projects including Gov AI (an enterprise chatbot licensed from a vendor) and a low‑cost Frontdesk pilot to centralize call, text and web interactions; the office plans phased rollouts, training, and pilot evaluations with department tech staff involvement.
Jim Bull of the Department of Administration’s Innovation Office gave a semiannual report that highlighted administrative savings, pilot projects and a set of AI initiatives.
Bull described an enterprise chatbot pilot, using a government‑focused product the office called Gov AI (the presenter said it is built on an OpenAI platform), budgeted at $48,000 for the first year…
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