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Kansas City, Kansas fire communications center accredited by International Academy of Emergency Dispatch
Summary
The Kansas City, Kansas Fire Department’s communications center earned accreditation from the International Academy of Emergency Dispatch, a recognition its leaders say reflects five years of quality-assurance work, weekly call review and a commitment to continuous improvement; officials said it improves pre-arrival care and responder safety.
Assistant Chief Sean McLaughlin, head of the Kansas City, Kansas Fire Department communications center, said the unit has been accredited as a Center of Excellence in Emergency Medical Dispatch by the International Academy of Emergency Dispatch (IAED).
"What this accreditation means is that our agency has committed to continuous improvement," McLaughlin said on the department podcast "Putting Out Fires." He described accreditation as a formal validation that the communications center follows standardized, time-tested dispatch protocols and uses metrics to improve performance.
McLaughlin said the center handles roughly 100 to 150 emergency calls per day and that accreditation required…
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