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Sunnyvale Parks Department to switch registration platform to ActiveNet after bot attacks

Sunnyvale Parks and Recreation Commission · December 4, 2025

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Summary

Parks staff told the commission the department will migrate registration accounts from VSI to ActiveNet, citing bot attacks on the prior system; account creation opens Jan. 26 and camp registration begins Feb. 9, staff said.

Parks Department staff announced Jan. 14 that the city will migrate its registration system from VSI to ActiveNet following repeated bot attacks that created fraudulent accounts and registrations.

A department representative said the migration aims to improve customer experience and reduce fraudulent activity. Staff told commissioners there was no loss of personal data during the incidents; the problem was automated bot registrations that forced the department to take the prior system offline for mitigation.

Staff outlined a rollout timeline: account creation for residents will open Jan. 26 and camp registration is scheduled to begin Feb. 9. Staff asked commissioners and residents to check the new system when it launches and said partner agencies using ActiveNet report fewer bot issues.

Commissioners asked whether security or data had been compromised; staff responded there was no security breach affecting personal data and that the move to ActiveNet is expected to be more resilient against bot attacks.