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Employees raise concerns about new time‑clock rollout; county names point person
Summary
Jail staff and HR raised problems with the vendor’s time‑clock implementation, citing technical issues and lack of training; the commission appointed Tyler as the county point of contact to coordinate vendor fixes and weekly follow‑ups.
County employees raised concerns about the implementation of a new time‑clock/payroll system during public comment at the Jan. 13 Codington County Commission meeting, and commissioners designated a single county point of contact to coordinate with the vendor.
Jail staff and other employees described ongoing issues with the rollout: frequent technical problems, turnover among the vendor's implementation staff, inconsistent communication and insufficient training for county users. Multiple employees said they were told a February go‑live was possible but that the vendor had since reported the system was not yet ready.
HR staff said the vendor assigned a new customer experience manager and sent a follow‑up email listing next steps; the county asked for clearer project coordination and suggested weekly status meetings. Commissioners selected Tyler (County staff) to serve as the main internal contact for vendor communication and to route future questions and status updates. The board emphasized that employees must receive training once the system is stable and that county leadership expects progress.
No formal action was taken to discipline the vendor; the commission asked staff to continue pursuing resolution and to report back on vendor timelines and next steps.
Next steps: Tyler is to receive the vendor's project email and coordinate weekly follow‑up meetings; HR will communicate status updates to affected employees.
