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Mercer Island to launch AMI customer portal next week; staff lead announces move to King County
Summary
City staff said a public-facing AMI customer portal will be mailed to all utility customers and go live in about a week, offering hourly water-use data, notifications and payment options; the project lead Elaine announced she is leaving the city after 17 years and will move to King County.
City staff briefed the utility board on Jan. 13 about the imminent launch of a new advanced-metering infrastructure (AMI) customer portal and announced the portal’s project lead is departing the city.
“We are actually a week away from getting it launched,” Elaine told the board, previewing the customer portal that staff will roll out with a mailed postcard to every…
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