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Recology reports strong service metrics for Mercer Island, small 2026 rate increases tied to county disposal costs
Summary
Recology told the Mercer Island Utility Board that customer satisfaction and key service metrics improved in 2025, while King County disposal costs and CPI adjustments produce modest 2026 rate increases ($0.30 for a 20-gallon cart, $0.19 for multifamily). The company also previewed outreach and state policy impacts.
Recology representatives told the Mercer Island Utility Board on Jan. 13 that the company’s service for the city improved in 2025 but that external cost pressures will produce slight rate changes in 2026.
“We had an average customer satisfaction score of 4.7 out of 5 for Mercer Island in 2025,” said Alyssa Campbell, Recology’s government and community relations manager. She said the company has increased staff by about 15% and added six robotic sorters at its Georgetown materials-recovery facility to bolster recycling operations.
The report outlined several factors that feed into customer rates. Recology said the CPI adjustment for the contract’s service component was 2.715 and that King County’s…
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