Sheriff's office seeks contracted audits; 911 outlines AI pilot and 311 plan
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Summary
The sheriff's office said late invoicing and lack of formal contract led to hiring an outside CPA for audits of specific accounts; separately, 911 staff described an AI pilot to triage nonemergency calls and roll out a 311 line to reduce pressure on emergency dispatch.
The meeting included two related public‑safety administration items: a request to formalize audit services for sheriff's accounts and a presentation on 911 modernization, including an AI pilot and a proposed 311 nonemergency line.
On audits, Speaker 13 explained the sheriff's office had received late billings and did not previously have a contract for audits of certain accounts (for example, the drug task force and the civil office). "We do, we never had a contract with him before... We're asking with this new contract for him to do it properly so we don't run into this issue again," Speaker 13 said. Members asked how audits had been handled previously and were told internal reviews and commander oversight had occurred but that formalizing a contract should improve timely invoicing.
On 911 modernization, Speaker 10 described steps to reduce nonemergency call volumes by contracting an AI firm to analyze nonemergency calls and pilot an initial scope (alarm calls) before broader rollout. "We're having an AI company look at some of our nonemergency calls... Our hope is at first, alarm call lines... and then the machine can learn," Speaker 10 said, adding plans to create a 311 line and to use text messages and links to direct callers to online reporting when appropriate. Speaker 10 provided call‑volume figures, noting roughly 380,000 911 calls and about 260,000 nonemergency calls into the center (with additional outbound contacts), stressing the center is "very busy."
No binding decision on contracts or pilot launch was recorded in the transcript; the 911 speaker said the first meeting with the AI vendor was scheduled the same day and characterized the initiative as an operational pilot rather than a completed procurement.
