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Douglas County treasurer proposes consolidating motor vehicle services to reduce wait times and staff burnout
Summary
Treasurer Adam Raines proposes moving motor vehicle transactions to the larger 6th Street office (goal Feb. 16) with a check‑in clerk, consolidated training and outreach to encourage online/dropbox renewals; commissioners discussed long wait times, staff turnover and the local subsidy of state‑mandated services.
Douglas County Treasurer Adam Raines told the Board of Commissioners the county will consolidate motor vehicle operations to the larger 6th Street office as a response to growing wait times, staffing challenges and training needs.
Raines presented performance data showing average wait times have risen from about 11 minutes in 2019 to longer waits in 2024–25, with outlier waits reported as long as 2 hours 40 minutes in 2024 and 2 hours 10 minutes in 2025. He said turnover and the complexity of motor‑vehicle work have increased training burdens; many newer staff take months to reach full…
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