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County to explore Acela/OpenCounter digital permitting; staff cites roughly $50 per application estimate
Summary
Klamath County commissioners heard a demonstration of Acela's OpenCounter portal as a pre-application and front-end permitting tool; presenters estimated roughly $50 per application if spread across the county's annual application volume and recommended further procurement work and staff demonstrations.
County staff introduced Acela's OpenCounter portal and invited commissioners to provide a 'temperature check' on pursuing a digital front-end for planning and permitting.
Toby Morris, identified in the transcript as Acela account director, described OpenCounter as a front-end portal that walks users through dynamic questions, ties into GIS, and can auto-generate an…
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