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Salem Lakes committee reviews permitting workflow, proposes customer-service fixes
Summary
County and village staff described the online permitting workflow and recommended usability improvements (clearer website "splash" page, early-assistance meetings, automatic reminders and inspection scheduling); committee discussed whether low-level permits could be processed at Village Hall subject to staffing and contract limits.
County and village staff briefed the Economic Development Committee on a documented permitting workflow and an online permitting platform used to accept, route and review applications. Andy, a county permitting staff member, said the system centralizes payments and reviewer notifications and that most routine residential permits are issuing within five to six days, though some commercial or specialized permits may take longer.
Staff and committee members identified several near-term…
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