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Commissioners weigh NeoRide/WRTA rollover for county transit hotline amid service concerns
Summary
Board debated continuing a rollover phone service handled by NeoRide and answered by WRTA for certain transit calls; commissioners raised questions about hours, cost per call, customer service, and whether calls should instead flow to county senior services. The issue was tabled for more information.
County staff and a representative for NeoRide described a rollover call service that routes certain county transit hotline calls (option 2) to WRTA, which answers scheduling and provider-eligibility questions and can email applications. NeoRide staff said the service has handled roughly 100 calls since July and can pass…
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