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Internal audit outlines Knox County complaint process; committee vows clearer public navigation
Summary
Knox County internal audit staff described the county—raud, waste and abuse intake process, said they log complaints in Highbond and escalate criminal matters to the Tennessee Comptroller; the ethics subcommittee asked staff to improve website navigation and contact info so citizens know where to report concerns.
Knox County internal audit officials briefed the Ethics Committee subcommittee on Jan. 14 about how the county receives and handles complaints of fraud, waste and abuse and agreed to work with the committee to make those reporting pathways easier for the public to find.
"We have an online portal and a phone line," said Zach Fullerton, an internal auditor, describing the county—omplaint intake. Fullerton said each submission creates a case file in the county udit software Highbond and that staff document actions taken on every case. "Everything we do goes into Highbond," he said.
Fullerton described a triage…
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