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Installers urge faster, clearer process for meter-socket adapters as IOUs set 20-business-day target
Summary
Installers at a CPUC workshop said MSA application and installation processes are slow, opaque and harming customers and contractors; IOUs proposed a 20-business-day target in upcoming Rule 31 tariff filings, while some utilities reported faster averages and automation.
Installers and manufacturers pressed California Public Utilities Commission staff on Monday to speed and simplify the process for meter socket adapter (MSA) installations, saying long lead times and poor communications are eroding customer savings and contractor cash flow.
Maureen, a third-party installer, told the workshop the industry is “seeing today an average 40 day lead time for MSA installation,” and that customers’ permission-to-operate (PTO) often is blocked until the MSA process is complete. “This extra over a month… the customer loses savings,” she said, and installers face cash-flow strain. The workshop included contractor testimony that some IOU portals leave…
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