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Montcalm County dispatch chief outlines staffing stability, radio encryption and phone‑system upgrade
Summary
New Montcalm County Central Dispatch Director Logan Bessel told commissioners the center handled nearly 53,000 calls last year, is "fairly" to fully staffed per national guidance and is close to finishing a radio encryption project while planning a phone/CAD upgrade to enable regional interoperability.
Montcalm County's new Central Dispatch director, Logan Bessel, introduced himself to the county Board of Commissioners on Jan. 12 and described priorities for the 9‑1‑1 center, citing staffing, technology and reliability.
"We're currently just shy of 53,000 calls for service last year," Bessel said, adding about 22,009 9‑1‑1 calls, roughly 64,000 administrative calls and 227 text‑to‑9‑1‑1 messages. He told the board the center is "fairly staffed"…
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