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Mesa launches Office of Innovation and Efficiency to shift departments to outcome‑based KPIs
Summary
City managers introduced the Office of Innovation and Efficiency and 'Performance Plus,' a program to move departments from output reporting to outcome‑based KPIs, dashboards and predictive analytics (permit turnaround, water main breaks, code compliance); staff promised pilot dashboards and council access ahead of further rollout.
Mesa city staff on Jan. 15 introduced a reorganized Office of Innovation and Efficiency (OIE) and a Performance Plus initiative designed to embed data‑informed, outcome‑based decision‑making across departments. Ian Linson (assistant to the city manager), Evan Allred (chief data officer) and Michelle Trejo (performance administrator) described work already underway — from dashboarding and data governance to predictive models developed with Arizona State University — aimed at improving service delivery and targeting resources.
The case for change: "Being efficient…
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