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LA San says illegal-dumping backlog cut; promises 24–48 hour response by mid-February
Summary
LA San presented progress reducing an illegal-dumping backlog caused by a loss of 112 positions and CRM issues; officials said over 10,000 MyLA311 backlog requests were cleared and they expect to restore a 24–48 hour response window by mid-February.
The Public Works Committee heard a two-part presentation from LA Sanitation on illegal dumping and residential bulky-item collection. Nicholas Fuentes, assistant division manager for Livability Services, said the department has eliminated more than 10,000 MyLA311 backlog requests since December and expects the illegal-dumping program to return to a 24–48 hour response window by mid-February after staffing fills and technical fixes.
"We have eliminated over 10,000 backlog MyLA311 service request," Fuentes said, and attributed the earlier backlog…
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