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Muskegon treasurer backs switch to new online payments platform; item headed to consent agenda
Summary
City Treasurer Sarah Wilson recommended switching the city’s online payment processing from Point & Pay to a BS&A (BSNA) platform, citing a modern interface, mobile and tap-to-pay options, and fewer failed ACH transactions; residents would face slightly higher transaction fees and the city would buy handheld readers (about $5,000 total).
City Treasurer Sarah Wilson told the Muskegon City Commission at a Jan. 12 work session that the city should move its online payments from the current Point & Pay setup to BS&A’s new payments platform, which she said launched in 2024 and combines payment processing with the city's financial software.
“Point and pay is working fine, but b s and a about a year and a half ago created their own platform,” Wilson said, adding the vendor’s single customer‑support number would remove the confusion residents now face when a payment is a software issue versus a payment network issue. She…
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