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City launches results dashboard; trustees review library metrics and benchmarking options
Summary
City administrator Mark introduced a new results dashboard tying program budgets to outcome measures; trustees asked how library metrics are defined and whether the library can be benchmarked against similar communities.
The Liberty Lake Board of Trustees heard a presentation on a new municipal “results dashboard” that links the city’s strategic plan, budget investments and community-satisfaction measures to program-level results.
City Administrator Mark said the dashboard is intended to show “return on the investment” for programs funded in the budget and currently lists about nine to ten of roughly 60 total city programs, including the public library. He said the dashboard reports most measures quarterly and a few annually and will be updated over time.
Trustees asked whether the results are determined by the city and whether the dashboard supports benchmarking against other communities. Mark and Library Director Jandy said the dashboard focuses on local measurements—circulation numbers, visitor counts and program totals—but noted that annual state library statistics and a 2019 needs-assessment done for the library can provide comparison points. Mark said the dashboard is primarily meant to show local return on investment and track continuous improvement rather than to be a benchmarking tool, though comparisons are possible.
Jandy added operational context, noting that some 2024 figures were affected by the Post Falls Library closure and a consortium switch in August; she reported 92,226 total checkouts for 2025 (about 5,000 fewer than the prior year) and 69,709 visitors. Jandy also explained how active library card counts are maintained and said roughly three-quarters of active cardholders live in Liberty Lake.
The board did not take action on the dashboard itself but requested that staff continue to populate it with program measures and to make benchmarking sources (such as state library statistics and past consultant comparisons) available to trustees and the public.
