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Collections firm reports roughly $100,000 in cash recovered, outlines outreach and geolocation tools
Summary
A collections contractor told the City Commission it mailed 5,400 letters, made 3,800 phone contacts and sent 7,300 texts while recovering $100,280 in cash and clearing about $124,000 in cases; the firm offered geolocation support for warrants.
Iram Gutierrez, a representative of the collections firm contracted by the City of San Juan, presented the city’s delinquent court fine and fee collections report for the period Oct. 1, 2024, through Sept. 30, 2025. "I'm here to present you with your fiscal delinquent fine court finance fee collections report," Gutierrez said as she opened the presentation.
Gutierrez said the firm mailed more than 5,400 letters…
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