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Collections firm reports roughly $100,000 in cash recovered, outlines outreach and geolocation tools
Summary
A collections contractor told the City Commission it mailed 5,400 letters, made 3,800 phone contacts and sent 7,300 texts while recovering $100,280 in cash and clearing about $124,000 in cases; the firm offered geolocation support for warrants.
Iram Gutierrez, a representative of the collections firm contracted by the City of San Juan, presented the city’s delinquent court fine and fee collections report for the period Oct. 1, 2024, through Sept. 30, 2025. "I'm here to present you with your fiscal delinquent fine court finance fee collections report," Gutierrez said as she opened the presentation.
Gutierrez said the firm mailed more than 5,400 letters as part of outreach, updated addresses on over 190 accounts after skip tracing, made more than 3,800 phone contacts and sent more than 7,300 text messages to defendants. She described text messaging as a "very useful tool" for contacting people owing delinquent fines and fees to the city of San Juan.
On results, Gutierrez reported the firm collected $100,280 in actual cash during the period and that about $124,000 in additional cases were cleared or dismissed by the court. "A total of $1,023,000 has been resolved," she said, adding that $348,000 of that total was cash and about $675,000 consisted of dismissals or court clearances since the firm started working for the city.
Gutierrez also showed geographic data, noting ZIP code 78589 (City of San Juan) was the largest source of delinquent accounts and that the firm locates obligations nationwide, including Hawaii. She said the firm’s geolocation tool can provide information to a warrant officer or the city marshal if the city requests assistance locating defendants.
Commissioners thanked the presenter; Gutierrez introduced colleagues Romeo Cantu and JR Garza from the firm who were present to answer questions. No formal action or policy change was requested during the presentation.
