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Commission discusses autopay limits and credit-card processing costs
Summary
Commissioners and staff reviewed electronic-payment uptake and constraints: the utility uses a third-party processor that prevents storing credit-card data and current systems do not support flexible autopay dates; staff estimated processing fees to inform future decisions.
Commissioners spent a significant portion of the meeting discussing customer payment options, electronic interfaces and the limits of the current payment infrastructure.
Staff said the utility encourages customers — especially commercial accounts — to sign up for SmartHub autopay; commercial customers who enroll can have deposits reimbursed sooner. However, the system does not…
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