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Franklin County approves short contract to overhaul 911 dispatcher training
Summary
Franklin County commissioners unanimously approved a roughly 12‑week contract to bring in retired systems engineer Ed Vitale to revise 911 telecommunicator training, with staff saying the work aims to improve onboarding and retention; lodging costs may raise the total expense above the initial $6,500 figure.
Franklin County commissioners approved a contract on Jan. 14 to bring retired systems process engineer Ed Vitale in on a short engagement to redesign 911 telecommunicator training and create a "train‑the‑trainer" manual intended to improve onboarding and staff retention.
Carrie (Speaker 5), who presented the proposal, said the consultant has developed a work plan to "sit down with the folks that develop the training and execute the training and kind of start over," focusing on consistent…
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