Eastern York board hears teacher complaints about McGraw Hill math pilot, asks vendor fixes and data report

Board members and teachers told the Eastern York School Board on Thursday that the district's first-year rollout of McGraw Hill's math suite has produced recurring technical errors and implementation headaches, especially at the middle- and high-school levels.

"There was a lot of program errors," said a board member who spoke during the discussion, summarizing teacher reports that included wrong answer keys, missing numbering and display glitches. Teachers and some parents said students sometimes saw correct work marked incorrect by the software, producing frustration in class.

Administrators acknowledged the problems and described a multi-pronged response. "We have shared our concerns with McGraw Hill and asked for fixes," Doctor Mancuso said, noting the district has been escalating technical issues and has a spreadsheet of vendor responses and corrections. He said the district has not yet closed out final payments while troubleshooting continues.

The board requested specific follow-up from the administration: a graphical summary of teacher survey responses, a list of regional districts using McGraw Hill, a log of technical support tickets and responses, and a project-manager briefing from the vendor in February or March showing top issues and fixes. "We want the person who reported a problem to get confirmation when it's fixed," one board member said.

Administrators said the platform also delivers daily standards-and-skills reports and that some elementary teachers have seen benefits (including differentiation and tools for high-achieving students). But several high-school teachers reported the combination of core content, ALEKS (gap-fill modules) and the personalization layer (Plus/Alex) left them juggling multiple components while trying to meet pacing and Keystone preparation.

The board did not vote to remove the product. Instead, members asked administration to continue collecting and sharing evidence and to press the vendor to deliver timely fixes and clearer communication back to reporting teachers. The board asked that those follow-up documents be presented at an upcoming meeting so members could evaluate whether to continue, adjust, or pause the implementation before the 2026—27 budget decisions.

The administration said it will present teacher survey graphs, support-ticket metrics, a list of local adopter districts and a vendor project-manager briefing at the next available board meeting.