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Public Works Outlines Graffiti Removal Volume and Limits of 311 System
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Summary
Department presenters told the committee they removed large amounts of graffiti but cannot proactively task contractors through the current 311 system, which slows 24-hour removal goals; members asked for location-specific data and potential system fixes.
The committee received a presentation on graffiti removal volume, system constraints and how resource distribution affects response times in different council districts.
A department presenter said recent work covered millions of square feet of graffiti and cited removal figures the department characterized as much higher than in the prior year. The presenter said contractors and crews are limited by the 311/Tribunga intake system and can only act after requests are submitted; that constraint reduces the ability to perform proactive removal in high-need districts.
Members requested maps showing locations by district so resources can be allocated where needs are highest, and asked whether the city can provide matching paint colors to preserve local aesthetics for property owners who want to repaint. The department described its current owner-notice and citation timeline (30 days, followed by an additional 15-day period) before the city can intervene; staff said the anti-graffiti program has operated for 35 years and that most removals have used property-owner consent when feasible.
No new funding or ordinance changes were adopted at the hearing; committee members asked staff to return with district-level location data and proposed technical fixes to the request intake system.
