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Members report friction with VIDA enrollment; commissioners press staff on privacy and lab costs
Summary
Commissioners raised member complaints about the newly launched VIDA program — reports of chatbot-like interactions, repeated uploads of medical records, uncertainty about data storage and out-of-pocket lab costs — and staff said VIDA operates under HIPAA/BAA via CVS and will provide vendor privacy policies for review.
Commissioners used the meeting to surface early member feedback about VIDA, the program GIC launched Jan. 1 to manage GLP‑1 enrollment.
Commissioner Bobby Kaplan described several reports from members: that VIDA "feels" like a chatbot experience, that members are being asked to upload the same medical records multiple times, and that some who reached a live representative…
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