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Planning & Inspections outlines one-stop shop, workload and code cleanup goals
Summary
Planning & Inspections staff reviewed department resources and caseloads: one-stop shop at 811 Texas, increased in-person customer service, a pilot of review software, 637 zoning applications and 661 subdivision cases processed in 2025, and goals to update the code and remove outdated waivers.
Planning & Inspections staff provided a department overview and metrics for 2025 at the City Plan Commission meeting.
Assistant Director Kevin Smith summarized the "one-stop shop" at 811 Texas ("City 4") as the central point for land-development permitting and described efforts to update the department's website, application checklists and training to reduce rework and improve customer service. He…
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