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Durham and Denver officials outline civilian response lessons for Baltimore's pilot design
Summary
Durham's HEART and Denver's STAR programs were presented as models: Durham reported rapid average response times and trust‑building via debriefs and officer engagement; Denver emphasized direct 911 dispatch, eligibility codes and staged expansion from pilot to citywide coverage.
Officials from Durham and Denver told Baltimore City Council that alternative response models require explicit dispatch integration, visible scale, strong program leadership and sustainable workforce pipelines.
Chief Patrice Andrews said HEART began in Durham in 2021 with co‑response and unarmed community teams, accompanied by deliberate outreach to officers and weekly debriefs. She reported HEART’s qualified responses—about 39,325 in a given multi‑year span—and an average time to scene of 6.05 minutes, and said officers and…
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