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Englewood utilities report improved customer perceptions in 2025 annual survey
Summary
City staff told the board that a customer survey conducted Aug–Oct 2025 (635 responses) showed improvements in drinking‑water taste, odor and discoloration compared with 2023; staff said the typical 6,000‑gallon customer pays about $51.24 per month in 2026 billing components cited in the presentation.
Deputy Director Stone presented Englewood’s 2025 annual customer survey to the Water and Sewer Board on Jan. 13, reporting 635 responses and improvements on several measures compared with 2023.
Stone said respondents who reported drinking Englewood water rose from 65% in 2023 to 69% in 2025, and the share rating tap water anywhere from average to excellent increased from 32% to 41%. Reports of discoloration improved (from 62% saying they had not seen discoloration in 2023 to 67% in 2025). Responses also showed…
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