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Sandoval County staff outline timeline to open county-run 911 dispatch center in July 2025
Summary
County and consultants told commissioners the new public safety answering point (PSAP) will complete equipment and training this spring and aim to go live in July 2025; officials described staffing, GIS cleanup and broadband work that support the transition.
Sandoval County officials and outside consultants gave commissioners a high-level update on the county's Public Safety Answering Point (PSAP) transition and related technology and staffing work.
Consultants said the PSAP building work should produce a clean room and allow delivery and installation of sensitive 9-1-1 equipment in February, with system configuration, testing and training through the spring and an operational cutover targeted for July 2025.
"The log recorder, that's what records the 911 calls and the radio traffic. That's been ordered and that's actually in production already," said Michael McGrady, principal of MCM Consulting Group, during the presentation. McGrady described a multi-month schedule of equipment installation, data conversion and staff training that he said will let the center "burn in" systems and run training before the final cutover.
Why it matters: a local PSAP consolidates emergency call-taking and dispatch under county control and requires…
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