Citizen Portal
Sign In

Get Full Government Meeting Transcripts, Videos, & Alerts Forever!

Claim Your Spot

Get email alerts on the Utilities topic

No spam. Unsubscribe anytime.

Mayor announces launch of Lancaster City Water website and utility brand

Lancaster City Council · January 14, 2026
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Mayor Jamie Arroyo announced a customer-facing water utility website, Lancaster City Water, to provide billing, rates, water quality reports and service-line inventory info; the mayor emphasized the city retains ownership of the utility.

Mayor Jamie Arroyo announced on Jan. 13 that the city will launch a customer-facing website and brand for the municipal water utility called Lancaster City Water.

"On Wednesday, the city of Lancaster will be launching a customer-facing website and brand for our water utility, Lancaster City Water," Arroyo said. The mayor said the new site will provide bill-payment options, customer-service details, proposed rate changes, water quality reports and a service-line inventory. Arroyo emphasized the city will retain ownership of the water utility and that the site is intended to be a customer-friendly portal for ratepayers.

The mayor provided the site URL to council: water.cityoflancasterpa.gov. Council members received a fact sheet about the change and asked staff to make the fact sheet available for questions.

CivIQMessage your representative