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Residents press board over high water bills; utility says new, more accurate meters and software fixes explain increases
Summary
Directors raised constituent complaints about unexpectedly high water bills. Texarkana Water Utilities staff said the switch to newer meters (98.5%+ accuracy) and corrected billing software interactions account for higher usage readings; staff offered inspections, payment plans and customer-portal tools to help residents track consumption.
Several directors raised constituent complaints about higher-than-expected water bills during board commentary. City staff from Texarkana Water Utilities explained that the principal drivers were more accurate meters and a billing-software correction rather than a large rate increase.
Utility staff told the board that the typical…
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