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Elkhart Board approves Citybot AI chatbot for city website; staff to control responses
Summary
The board approved a three-year contract with Citybot to provide an AI-driven chatbot that will pull from city documents and PDFs, provide native‑language responses and record queries for quality control; Hugo Madrigal was authorized to sign the contract.
The Elkhart City Board of Works approved a three-year contract with Citybot to add an AI-driven chatbot to the city website. The contract was described as costing $21,400 in year one, $14,000 in year two and $15,000 in year three.
Hugo Madrigal, the city’s program coordinator, described the chatbot as an interactive search/navigation tool that pulls information from the city website and any PDFs uploaded to it and that supports…
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