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ODHS outlines how ORCA hotline, screening and Oregon Safety Model guide CPS responses
Summary
ODHS deputy directors told a House committee that Oregon’s centralized Child Abuse Hotline (ORCA) logged roughly 173,000 contacts in 2025, about 97,000 screening reports and roughly 47,000 CPS assignments; officials described statutory screening standards, 24/72/10‑day response windows and the Oregon Safety Model that distinguishes present and impending danger.
All ODHS child abuse assessments begin when a report is made to the Oregon Child Abuse Hotline, also known as ORCA, said Sarah Walker, assistant manager for the child safety program, opening a January 14 informational briefing to the House Committee on Early Childhood and Human Services.
Walker and Molly Miller, one of ODHS’s deputy directors for child welfare, described how the centralized hotline operates 24 hours a day and how screeners decide whether to document a contact and whether to assign it to Child Protective Services for investigation. The presenters gave a 2025 snapshot: about 173,000 total hotline contacts, roughly 97,000 documented screening…
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