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First Link warns 988 call rollovers are rising and threatens local referral capacity
Summary
First Link told the committee that staffing shortfalls are causing 988 calls to roll to out-of-state backup centers (3,080 rollovers in 2024) and projected further increases; the group warned rollovers lengthen hold times, reduce local referrals and can lead to more 911 dispatches.
Jennifer Illick, Executive Director of First Link, told the Legislative Information Technology Committee that First Link is the state's designated 988 and 211 answering hub and coordinates statewide mobile crisis responses. She said the system is seeing rising demand and capacity pressures: "in 2024 alone, 3,080 people in North Dakota that dial 988... bounced over to a backup center" and projected that…
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