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Hampton unveils Community Development overhaul, cites faster plan reviews and staffing gains
Summary
Interim CDD Director Kim Michael told council the department has filled 28 more positions compared with two years ago, improved plan-review times, promoted multiple staff, and will pursue a new customer-focused permitting software and zoning ordinance modernization to reduce delays.
Interim Community Development Director Kim Michael briefed the City Council on a strategic shift to prioritize customer service, staffing stability and streamlined permitting.
"We've heard the feedback and we're committed to making meaningful change," Kim said, summarizing a department vision that aims to make the office “a connection point for people, ideas, and opportunities where everyone thrives in a healthy, inclusive, and future ready community.”
Kim reported staffing gains — "we now have 28 more positions filled…
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