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AWU unveils mobile-friendly billing portal with opt-in SMS notifications

Assembly Infrastructure, Enterprise and Utility Oversight Committee · January 16, 2026
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

AWU staff showed a redesigned, mobile-first customer portal that adds opt-in SMS reminders and one-time payment links; staff said SMS is opt-in, may incur carrier charges for customers, and advance notices (mail/email/postcards) will precede the rollout.

AWU staff demonstrated a redesigned customer portal intended to simplify bill review and payments and to add opt-in SMS reminders. During a committee presentation, an AWU presenter said the system is "simple," "more intuitive," and will let customers see account activity, billing status and make one-time payments from their phones.

The utility emphasized the SMS…

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