Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Solid Waste topic
No spam. Unsubscribe anytime.
Dundee resident urges city to hold Waste Management to higher service standards after missed pickups
Summary
At the Dundee City Council meeting, resident Eugene Gilpin said repeated partial trash pickups left garbage strewn in the street and described difficulties reaching Waste Management; council staff agreed to provide a contact and to record the complaint for contract review.
Eugene Gilpin told the Dundee City Council that recent garbage service at his Walker Street home has repeatedly been partial or incomplete, leaving trash scattered on the street and forcing him to document the problem with photographs. “The container was about half emptied… it was garbage strewn about the street,” Gilpin said.
Council members acknowledged Gilpin’s frustration and said the city maintains a contract record with Waste Management and will pass the complaint to the company’s local account representative. “We will get back to you,” the mayor said, asking Gilpin to leave his phone number for staff follow-up.
Gilpin described long automated phone menus and being redirected out of state when trying to resolve the problem, and asked the council to consider whether future contract renewals should include clearer service-level expectations and a local customer-service requirement. Councilors did not take immediate action; staff said they would note the complaint and make the city’s account manager aware.
The exchange remained in the public comment section; no motion or formal city action was taken during the meeting. Council asked staff to follow up with the resident and with the contract holder to determine whether the issue is isolated or widespread among Dundee customers.
What’s next: Staff will document the complaint and provide the resident with a local contact for Waste Management; any change to the city’s contract language would require staff research and future council action.
