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Glenwood Springs on‑demand transit sees rapid ridership growth; wait times climb
Summary
Two months after launch, the Bridal Glenwood on‑demand service more than doubled month‑to‑month ridership; staff warned wait times have increased and said they are monitoring whether to add vehicles or adjust fixed routes.
City staff told council the new Bridal Glenwood on‑demand transit service is rapidly gaining riders and approaching modeled capacity.
Ryan Gordon, city engineer, presented June system numbers: about 4,389 passenger trips in June versus 2,929 in May. Passengers per revenue hour rose from 3.6 in May to 5.3 in June, and the share of "shared rides" increased from 21% to 38%. Average wait time rose from about 11 minutes in May to about 21 minutes in June, with approximately 22% of rides experiencing waits over 30 minutes.
Staff said the service is fulfilling goals including neighborhood coverage and first/last‑mile connections: June data showed roughly 826 connections to RAFTA stops and about 250 trips to Amtrak stations. The city noted that Strawberry Days and other events temporarily increased capacity (when all four vehicles were deployed) and that wait times were more moderate during those additional‑vehicle periods.
Councilors asked operational questions about the rider app (which displays estimated wait time), no‑show tracking (the contractor logs no‑shows) and possible adjustments to fixed routes and stops. Staff are analyzing heat maps and usage data and will return with recommendations if service expansion (an additional vehicle) or route adjustments are warranted. Adding vehicles would increase operating costs, staff said.
